Frequantly Asked Questions

Everything you need to know about ordering, prints, and how Ela Ora works.

About Ela Ora

What is Ela Ora?

Ela Ora is a curated platform showcasing original artwork from independent artists, available as high-quality prints.

How does Ela Ora work?

We partner with artists to offer their work as prints. When you place an order, your piece is produced and shipped directly to you.

Are the artists paid?

Yes — artists earn a commission on every sale of their work.

Artists

Who are the artists?

Ela Ora features work from independent artists with distinct styles and perspectives.

Can I apply as an artist?

Yes — you can apply via our Artist page.

The Artwork

What am I actually buying?

You are purchasing a high-quality print of the original artwork, not the original piece.

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Are the colours accurate?

We aim to match the original artwork as closely as possible, though slight variations may occur depending on screen settings and printing processes.

Do artworks come framed?

Framing options are available on selected pieces. You can choose your preferred size and frame on the artwork page.

Sizes, Prices and Ordering

What sizes are available?

Available sizes vary by artwork and are shown on each artwork page. But generally are offered in A0, A1, A2 and A3 sizes

How do I choose the right size?

We recommend considering your wall space and viewing distance.

Can I cancel or change my order?

As orders are printed shortly after purchase, changes or cancellations may not always be possible. Please contact us as soon as possible if needed.

Shipping & Delivery

Where do you ship?

We offer worldwide shipping, with delivery times depending on your location.

How long does delivery take?

Orders are typically produced and shipped within 3–5 days, with delivery times depending on your location.

How is the artwork packaged?

All prints are carefully packaged to ensure they arrive safely and in excellent condition.

Returns & Issues

What if my order arrives damaged?

If your order arrives damaged, please contact us with photos and we’ll arrange a replacement.

Can I return my order?

As each print is made to order, we do not accept returns unless the item is damaged or faulty.

What if I’m not happy with the print?

Please get in touch — we’ll do our best to resolve any issues.

Still have a question?

Contact us at support@elaora.com and we'll come back to you.